Privacy policy

Effective Date: 10-05-2026
Version: 1.0
Applies To: cirqlestore.com and all Cirqle services
Privacy Contact: care@cirqlestore.com

Plain-English Summary (TL;DR)

Before the legal language, here's the short version:

  • We collect only the information we need to process and ship your order, provide support, and improve your experience.
  • We never sell your personal data — ever.
  • We use trusted third-party partners such as Shopify, Razorpay, shipping carriers, and analytics providers to operate the store.
  • You can request access, correction, or deletion of your personal data at any time by emailing care@cirqlestore.com.

1. About This Policy

Cirqle ("we", "us", "our") respects your privacy. This Privacy Policy explains what personal information we collect when you visit cirqlestore.com or purchase from us, how we use it, who we share it with, and the rights you have regarding your data.

By using our website or purchasing from us, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the website.

This policy is governed by the laws of India, including the Digital Personal Data Protection Act, 2023 ("DPDP Act") and the Information Technology Act, 2000 (and applicable rules thereunder). If you access our services from outside India, we will also handle your data in accordance with applicable local laws.

Who We Are

Cirqle is a brand operated by Ramanlata Sharma, registered in India.

Office Address
2nd Floor, House No. A-116, Yadav Bhawan
Kamla Nagar, New Delhi

General Queries: care@cirqlestore.com
Privacy Queries: care@cirqlestore.com

2. What Data We Collect

We collect the following categories of information:

A. Information You Provide Directly

When you place an order, sign up for newsletters, contact us, or interact with our website, we may collect:

  • Name, email address, phone number, billing address, and shipping address
  • Products purchased, sizes, preferences, and order history
  • Payment confirmation details from payment providers
  • Emails, support messages, contact form submissions, and customer service interactions
  • Account information such as encrypted login credentials, saved addresses, and wishlist data
  • Marketing preferences and subscription status

Payment Information
Payments are securely processed through third-party providers. We do not store your complete card details, CVV, or banking credentials.

B. Information We Collect Automatically

When you browse our website, we may automatically collect:

  • IP address and approximate location
  • Browser type, device type, operating system, and screen resolution
  • Pages visited, time spent on pages, click behavior, and referring URLs
  • Cookies and similar tracking technologies

C. Information From Third Parties

We may receive limited information from trusted third parties such as:

  • Payment processors for payment status updates
  • Shipping providers for tracking and delivery updates
  • Social login providers such as Google or Instagram
  • Advertising and analytics platforms

3. How We Use Your Data

We use your information for the following purposes:

  • Processing orders, payments, returns, exchanges, and refunds
  • Sending order updates and customer support responses
  • Providing promotional emails and offers if you opt in
  • Personalizing your shopping experience
  • Improving website performance and analytics
  • Detecting fraud or unauthorized activity
  • Complying with legal and regulatory obligations

Legal Basis Under the DPDP Act, 2023

Your Consent
For marketing, analytics, personalization, and non-essential processing activities.

Legitimate Purposes
Including order fulfillment, legal compliance, security, fraud prevention, and protection of our business interests.

You may withdraw consent at any time.

4. Who We Share Your Data With

We only share your data where necessary and only with trusted service providers who require the information to perform services on our behalf.

We Do Not Sell Your Personal Data

We never sell, rent, or trade your personal information.

Service Providers

We may share limited necessary information with:

  • Shopify — e-commerce platform and hosting
  • Razorpay, Stripe, or similar payment processors
  • Shipping providers such as Delhivery, Bluedart, Shiprocket, and India Post
  • Marketing providers such as Klaviyo or Mailchimp
  • Analytics providers such as Google Analytics and Meta Pixel
  • Customer support tools such as Zendesk or Gorgias
  • Review platforms such as Judge.me or Yotpo

Legal Disclosures

We may disclose information when legally required, including responding to court orders, government authorities, or law enforcement requests.

Business Transfers

If Cirqle is merged, acquired, or sold, customer information may be transferred as part of the transaction. We will notify users where legally required.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to operate and improve the website.

Types of Cookies We Use

Strictly Necessary Cookies
Required for cart functionality, checkout, login sessions, and website security.

Analytics Cookies
Help us understand website traffic and user behavior using tools like Google Analytics and Shopify Analytics.

Marketing Cookies
Used for advertising, retargeting, and campaign performance tracking.

Personalization Cookies
Remember preferences, recently viewed products, and shopping behavior.

You can manage or disable cookies through your browser settings or cookie preferences banner.

6. Your Rights

Under the DPDP Act, 2023 and similar applicable privacy laws, you may have the right to:

  • Access your personal data
  • Correct inaccurate or outdated information
  • Request deletion of your data
  • Withdraw consent for marketing or non-essential processing
  • Raise grievances related to data handling
  • Request data portability where applicable

To exercise your rights, contact: privacy@cirqlestore.com

We may require proof of identity before processing certain requests. We aim to respond within 30 days.

7. Data Retention

We retain personal information only as long as necessary for legal, operational, or business purposes.

Typical Retention Periods

  • Order & Transaction Records — Up to 8 years
  • Customer Accounts — Retained while active
  • Marketing Data — Until you unsubscribe
  • Analytics Data — Usually anonymized after approximately 26 months
  • Customer Support Communications — Up to 3 years
  • Cookies — Between session duration and 2 years depending on cookie type

8. How We Protect Your Data

We implement industry-standard safeguards to protect your information, including:

  • HTTPS encryption across the website
  • PCI-DSS compliant payment processing
  • Encryption of sensitive stored information
  • Restricted access controls for authorized personnel only
  • Regular monitoring and security reviews

While we take reasonable precautions, no online system can guarantee absolute security.

If a data breach occurs affecting your personal information, we will notify affected users and authorities where required by law.

9. International Data Transfers

Some of our service providers may store or process data outside India, including in the United States, European Union, or Singapore.

By using our services, you consent to such transfers where necessary. We work with providers that maintain recognized security and compliance standards.

10. About Minors

Cirqle is intended for individuals aged 18 years and older.

We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us immediately at: privacy@cirqlestore.com

Where required under applicable law, we will seek verifiable parental consent before processing the data of minors.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, or legal requirements.

The latest version will always be available on this page along with the updated Effective Date.

If material changes are made, we may notify users through email or website notices before changes take effect.

12. Grievance Officer

In accordance with applicable Indian laws, including the DPDP Act, 2023 and the Information Technology Rules, we have appointed a Grievance Officer.

Name: Ashish Sharma
Designation: Data Protection & Grievance Officer
Email: care@cirqlestore.com
Backup Email: care@cirqlestore.com

Address
2nd Floor, House No. A-116, Yadav Bhawan
Kamla Nagar, New Delhi

Response Timelines

  • Acknowledgement within 48 hours
  • Resolution within 30 days

If you are not satisfied with our response, you may escalate your complaint to the appropriate regulatory authority under applicable law.